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Return policy

Return Policy

Last updated: [02-07-2024]

Thank you for shopping at Alizab. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

2. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at support@alizab.com to request a return authorization.

  • Once your return is authorized, securely pack the item in its original packaging along with the receipt or proof of purchase.

  • Ship the item to the following address:

    Alizab
    HOUSE NO-833, PO-ATI, KERANIGANJ, DHAKA 1312

3. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Items Not Eligible for Return

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized items
  • Digital downloads
  • Gift cards
  • Health and personal care items

5. Inspection and Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@alizab.com and send your item to:

Alizab
HOUSE NO-833, PO-ATI, KERANIGANJ, DHAKA 1312

7. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@alizab.com so that we can resolve the issue promptly.

8. Contact Us

If you have any questions about our Return Policy, please contact us at:

Alizab
HOUSE NO-833, PO-ATI, KERANIGANJ, DHAKA 1312
Email: support@alizab.com
Phone: +8801680052493