Cancellation Policy

Last updated: [02-07-2024]

At Alizab, we strive to provide the best service to our customers. If you need to cancel an order, please review our cancellation policy below.

1. Order Cancellation

You may cancel your order before it has been shipped. Once the order is shipped, you will need to follow our Return Policy to return the item. To cancel an order, please contact us as soon as possible at support@alizab.com or call us at +8801680052493.

2. Cancellation Process

To cancel your order, please provide the following information:

• Order number
• Your name
• Your email address
• Reason for cancellation

Our customer support team will confirm the cancellation and process your request.

3. Cancellation Fees

There are no fees for cancelling an order before it has been shipped. If the order has already been shipped, you will be responsible for the return shipping costs as per our Return Policy.

4. Refunds

If your order is cancelled before it has been shipped, you will receive a full refund to your original method of payment. The refund will be processed within a certain number of days, depending on your card issuer's policies.

5. Non-Cancellable Items

Certain items may not be eligible for cancellation once the order is placed. These items include:

• Custom or personalized items
• Perishable goods (such as food, flowers, or plants)
• Digital downloads
• Gift cards

6. Contact Us

If you have any questions about our Cancellation Policy, please contact us at:

Alizab
HOUSE NO-833, PO-ATI, KERANIGANJ, DHAKA 1312
Email: support@alizab.com
Phone: +8801680052493